The Contact People are a 24 hour UK Contact Centre Providing Telephone Answering and Live Chat Services. Established in the same location for over 25 years, The Contact People are currently providing front line professional contact for a diverse range of clients, all benefiting from our services which are adapted to meet their needs and requirements.
Telemarketing is the heart of the service we provide to our customers.
Our vision is to design with and for our clients a service that will support and grow their business.
Callers receive a personal response every time and any time, because we know that you never get a second chance to make a first impression.
Established over 25 years ago and based in Wavertree Technology Park, Merseyside, we have consistently delivered the highest level of quality combined with cost-effective support to large and small businesses, as well as sole traders.
ISO certified and cloud-based, our services span the sectors of Healthcare, Facilities Management, Construction, IT, Uninterruptible Power Solutions, Telecommunications, Travel, Local Councils, Charities and renewable Energy.
Our premises give us the capability to scale up or down to accommodate campaigns, and our Client Support Team is available everyday from morning till night, with Team Leaders constantly on duty.
We are there to serve you.
The Contact People MD Brian King has been involved in call centres and mail order-processing for 45 years and was at the centre of the order/dispatch outsource launch of QVC in the mid 90’s, where he grew the operation from 30 to 300 seats in the space of 3 years.
As a company, The Contact People shares 10% of company profits at the end of year with both local and international charities, in addition to various other fundraising initiatives throughout the year.
This year employees got given the chance to volunteer some local charities of their own and contributions were made to a children’s charity, a fundraising cycling club, a church food bank, and a volunteer-run disabled basketball team with aspirations of making it to The Paralympic Games.
Bespoke Services range from straightforward message taking, to the complexities and demands of a 24 hour Emergency Response that requires on-call dispatch and lone worker safety checks. In addition to call handling, we can also handle incoming emails and live chat enquiries on your behalf.
Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit. Full reporting can be provided on a daily/weekly or monthly basis.
ISO 9001 accredited with advanced telephony technology and call scripting. Speed and flexibility is what we pride ourselves on with swift script changes and other amendments.
Save money
Optimise staffing levels with the help of our flexible overflow call handling. Free up office space, equipment, and management resource. Deliver better service for less.
Our trained team responds quickly to every customer issue, question, or complaint. If we can’t find a resolution we can quickly transfer to the relevant individual or department. We can even create support tickets in your help desk software.
Say goodbye to the headaches of directly employing extra resource to handle variable call volumes. No more NI contributions, sick days, or HR issues.
Empowering you with the business agility to support your clients with always-on world-class customer support.
