Systemagic provide people-focused IT support, cloud and internet services with no long term contracts to businesses in Bath, Somerset, Wiltshire and beyond
Search Engine Optimisation (SEO) is vital to make sure your website connects with potential customers.
At Systemagic we do all of our marketing in house and we’ve seen how SEO has resulted in an explosion of inbound enquiries and an increase in footfall to our website.
After our own marketing success (including nominations for local, national and international marketing awards) we’ve decided to share our skills with clients to help them to improve the performance of their websites.
We practice what we preach, which is why we’re offering customers the same SEO programme we use ourselves to succeed on the organic Google listings.
You’ll also have access to the live data that we generate so you can see in real time the results we’re achieving.
If you’re unsure as to whether SEO is right for you we’re offering a FREE 30 minute competitor analysis to those who are interested in kickstarting their SEO and growing their business.
In 1999 Systemagic is incorporated as a limited company by founders Mike & Alex Wood and offered both business IT support and website design to small businesses.
Our clients tell us that we’re genuinely different to other IT providers that they’ve worked with, and we thrive on the hundreds of positive feedbacks we receive each month. Read on to find out how we Do IT Differently at Systemagic
1. 24 Years in Business
We’ve been supporting businesses for over 24 years. This means we’re familiar with many industry-specific systems and have plenty of experience supporting businesses of all sizes and sectors.
2. Long Established Clients
We’re proud to still be working with clients who signed up for our services way back in 1999. Our clients stay with us for the long term, which means we can build real relationships.
3. 30-Day Rolling Contracts
All our services are offered on rolling 30-day terms. We believe customers should work with us because they want to, not because of a contract term.
4. Industry-Leading Response Times
Our average response time is just 24-minutes. New clients sometimes don’t believe us until they experience it, but we really do respond super fast and it’s always referenced in our feedback.
5. Award-Winning Team
Our award-winning team deliver people-focused support and communicates in plain English. No more avoiding calling the helpdesk in case you’re made to feel stupid!
6. 99.7% Customer Satisfaction Rate
We have 100% customer retention and satisfaction. We now receive over 200 feedback scores every month and over 99.7% of these are scored at the highest level. Over the past 3 years, we’ve retained over 99.5% of our clients too.
7. No Need for Account Managers
Our client retention means we don’t need salespeople and account managers – meaning you don’t pay for overheads you don’t need. This keeps our prices extremely competitive.
8. Industry -Leading Resolution Times
Our industry-leading resolution times speak for themselves with most issues fixed in less than 90-minutes. This includes all our tickets, we don’t just report the easy ones to make us look good.
9. We Practice What We Preach
We use the same services, technologies and equipment in our own business that we recommend to our clients, so you always know that we’re recommending things because they’re good.
10. Excellent Staff Retention
Our excellent staff retention means you’ll get to know who’s at the other end of the phone and they’ll get to know you.
Get More From Microsoft 365
Whether you’re looking to get to grips with the basics or make use of the full Microsoft suite, our team of Microsoft experts are here to help and support you.
We’re proud to be a Microsoft Gold Solutions Partner and support over 10,000 Microsoft 365 accounts.
Our team has the knowledge and experience to help you seamlessly integrate Microsoft 365 within your business.
Choosing The Right Microsoft Package
Microsoft has a superb range of tools and apps for businesses. But it can be confusing to decide which package is right for you and get it all set up.
Our Microsoft experts are well placed to advise you on the best package for your business, as well as get everything set up and running smoothly for you.
Get Started With Microsoft 365
We have a range of guides and factsheets and training materials to help you get to grips with Microsoft basics, such as adding Outlook emails to your phone, accessing Microsoft 365 online and turning on out of office notifications for when you’re away.
Get More From Microsoft 365
If you’re looking to get more from your Microsoft subscription, we can introduce you (and train you to use) less well-known Microsoft tools, such as
These apps work seamlessly with other Microsoft apps to make your business more efficient and drive productivity.
IT Support for Apple Devices
Our team of Apple Certified Technicians support a variety of organisations running Apple devices and services, in addition to hybrid networks relying on both macOS and Windows machines.
Some of our biggest clients are exclusively Apple-based and work in industries, such as video production, marketing, media creation, software development and education.
With knowledge and experience across Apple’s entire product portfolio, we can provide your business with IT support for iMacs, Mac Minis, MacBooks, iPads, and iPhones.
Our Apple IT Support Includes:
IT Support You Can Rely On
In 2023, our helpdesk closed a total of 42,185 tickets, with an average response time of 25-minutes, an average resolution time of 88-minutes and a customer satisfaction rate of 99.3%.
Apple Discount
As an Apple Partner, we can supply you with new Apple devices with both commercial and education discounts, saving you time and money when compared to buying directly through Apple or via retail.
Upgrading Apple Devices
Sometimes older devices work fine but may require some TLC in the form of upgrades. We regularly upgrade our customers’ Apple kit, including iMacs and MacBooks with faster hard drives and more memory.
Refurbished Apple Equipment
Every business wants to save costs where it can. We can provide official refurbished Apple kit with a full 12-month warranty with great savings compared to brand new prices. Often, these are only a few weeks old and might be where customers have changed their mind, or overstock from UK dealers.
