Senior Response Ltd. Is one of the UKs first and only Client Contact Management Service dedicated to the over-50s market.

Currently 58% of our staff are over 50, with 17% above the retirement age.

This dynamic we find enables our teams to build trust, show empathy, and have quality conversations with our clients customers.

Trading since 2001, and based in Solihull West Midlands, we manage client contact communication, by phone( inbound and Outbound call handling), SMS, email, post and webchat on behalf of our clients.

Our team of enthusiastic and mature agents remains to this day, the foundation of our business.

Nearly 20% of our staff have been with us for over a decade with an average tenure across the business of 6 years.

We are members of the Silver Marketing Association and are FCA authorised for regulated products and services.

Senior Response is dedicated to combating this issue, and currently, 54% of our staff are over 50, with 17% above retirement age. This dynamic we find enables our teams to build trust, show empathy, and have quality conversations with our client’s customers.

If your customers and prospects are over 50, we know better than anyone else how and when to talk to them over the telephone. We do it thousands of time every day.

Out of Hours Call Handling Services refer to a solution that allows calls to be answered by a trained person outside of a business’s normal working hours. This facility is often quite necessary when a customer needs urgent help and where their query cannot wait until the next day to be resolved. Out of hours call handling can help provide an outlet for callers who may work unsociable hours and may not be able to call a business during the normal day’s working hours.

Telesales and telemarketing are two unique services delivered via phone. Telesales focuses on directly selling to customers or potential buyers, while telemarketing is geared towards generating leads and sales prospects by setting appointments and cultivating leads, with the aim of attracting new customers.

Senior Response provides both types of telephone services, with experience and a track record in growth, sales and the cultivation of leads. We support businesses across the whole UK with telesales and telemarketing services. 

Inbound appointment setting is generated from incoming calls from customers or prospects who are responding to marketing activity, and they wish to book an appointment or to find out more about a product or service. Outbound appointment setting occurs when the contact centre agent proactively calls the prospect or customer to book an appointment for them to speak with a salesperson.