eDivert Manchester established over 9 years ago is an industry-leading business offering Business Support to ease business operations and Market research such as surveys to gain insight into markets and business needs.
What could your business achieve if you had more time, more money, more resources, more leads and more reach? At eDivert, we take a values-driven approach to working closely with SMEs to help them achieve more. We offer customer services, marketing and lead generation for SMEs. How do we achieve this? We communicate by listening to your needs and the needs of your clients, we collaborate with you to ensure that we can deliver what’s best for you and our growth mindset focuses us on helping you get the most out of your business.
Our trained team of staff deliver exceptional telephone answering and live chat answering for websites to engage our clients� customers better and thereby grow their business relations. We deliver virtual customer service support and virtual administrative services.
We can help you with:
We do this by:
At eDivert, we take a new approach to telemarketing by always making a unique and tailor-made plan for each of your target audiences. From our vast experience in the field of B2B marketing, we understand how to run a successful telesales campaign which generates qualified leads and sales.
eDivert telemarketing services can be used by any size company, from small to large and anywhere in the UK. Our team has over 10 years of experience in the industry and are experts in telesales.
Goal setting is an important part of any business strategy, and at eDivert we are no exception. Realistic goals ensure the right expectations are aimed for, and adjustments can be made to continuously update a particular strategy. We focus on results and leads rather than volumes, ensuring that we speak to prospects that may genuinely be interested in your products or services.
What is Customer Service?
We can all recognise when it has been done badly. You know, those phone calls / email chats we all walk away from saying “Well I won’t be going there again” or “Thanks for nothing!” (eek!).
And we all know when we’ve had a GREAT experience – that warm, fuzzy feeling that we actually matter to that business, and they care about their customers.
As business owners, we all want to do it right – or at least we should do – but it seems to me to be an art that is getting lost in today’s world of everything being instant.
“Customer service is where a business provides assistance and support to customers before, during, and after a purchase, transaction or engagement. The goal of customer service is to ensure that customers receive the help they need to address any questions, concerns, or problems they may have encountered. Customer service can take many forms, including phone and email support, live chat, in-person assistance, and self-service options. Good customer service is crucial to building strong customer relationships, promoting customer loyalty, and ensuring business success.”
When we think of customer service, I think most of us think of people in call-centres don’t we?
But that isn’t where it starts OR ends. It’s whether someone greets you when you walk into a store (well, when we can go into stores!). And it’s the way you sound and speak to people on the phone. Or the tone of an email. It’s the way a company is dealing with their customers post-sale.
Customer service is EVERYWHERE!
