We’re a well-established and successful independent UK Top 50 creative agency with an extensive, multi-skilled and talented team.

We’re big enough for major projects and small enough for fast track, close-knit working. We create effective change that builds businesses for our clients and a growing reputation for ourselves.

Adrenalin freaks and movie geeks. Devils advocates and enthusiasts. Risk takers and money makers. Strategists and Creativists. Technologists and Proactivists.

We're Mums, Dads and big kids and we've got over 15 years of happy collaboration.

Helping brands win hearts, minds and market share has won our clients many industry awards and nominations over the years for both our clients and ourselves.

It's also won us a place in the list of the UK's Top 50 creative agencies (Design Week).

We’re naturally enthusiastic people who are always responsive to a challenge and a great collaborative partner for clients and their brands seeking effective change.

We’re not egotistical or inflexible like some agencies, just a close community of friendly professionals who keep it real and still have fun along the way.

As an award-winning branding consultancy, we believe in creating fluid and dynamic brands that are interchangeable, instantly recognisable and able to keep close to customers at every touch point.

Above basic recognition of what you do, brand strategy has the power to spark conversations, ignite engagement and fuel the rewarding, connected relationships people now demand.

Our creative and strategic branding team are very familiar with many sectors and equally adept at getting their heads round new market sectors and challenges.

Our experience covers both B2B and B2C, and we often find that we can bring ideas and learnings from one sector to another. Many of our clients have been with us for a long time.

So we understand how businesses need to evolve over time in their sectors and the challenges it brings. It's all about putting our experience to good use.

We use strategy, creativity and technology to deliver effective change in key disciplines for our clients' benefit.

Branding

Brand Naming / Brand Identity / Brand Refresh / Rebranding / Trademarking / Brand Guidelines / Brand Guardianship / Brand Engagement

Internal Comms

Brand Advocacy / Hearts + Minds / Stakeholder Comms / Mergers + Acquisitions / Internal Initiatives / Internal Campaign Activation / Talent Acquisition + Retention / People + Purpose

Advertising

Creative Strategy / Media Buying + Planning / Brand Awareness Campaigns / Product Advertising / Print + Outdoor / Digital + PPC / Instore POS / Broadcast

Brand Strategy

Brand Audit / Competitor Reviews / Analysis / Evaluation / Brandscaping / Brand DNA / Purpose + Positioning / Principles + Personality / Value Proposition / Creative Brand Strategy / Brand Architecture

Marketing Comms

Customer Journey Mapping / Marketing Strategy / Integrated Campaigns / Cross Selling + Upselling / Product Launches / Channel Marketing / Direct Marketing / Corporate Literature + Reporting / Shareholder Communications / CSR Reporting

Digital

Digital Strategy / Websites / eCRM + Email Marketing / Sales Tool + Presentations / Interactive pdfs + eBrochures / Video + Animation / Digital Asset Management / Social Media + Content Strategy / Microsites + Portals

Typical assignments

For our clients, Chaos develops and delivers creative strategy and big ideas for B2B and B2C branding, internal comms and marketing comms using both the direct and indirect channels where appropriate.

Every project and client is treated with equal importance and enthusiasm. Our above or below the line projects aimed at external or internal audiences typically fall into the following three assignments:

Branding

Building from scratch, rebranding or refreshing your brand, evolving or establishing creative brand strategies - we create, sustain and maintain brands that connect with people and markets.

Developing, activating, guarding and implementing brands to resonate with audiences and fulfil clients’ visions.

Integrated Campaigns

Internal, external, with multiple audiences or stakeholders, we work across every kind of campaign. From strategic one-off campaigns to ‘business as usual’ marcomms launches and initiatives.

These campaigns are often fully integrated but equally maybe specifically digital, advertising, or internally-focused.

One-off Projects

Some clients just require stand alone projects such as a website, a brochure or an ad campaign.

A number of clients (particularly with more sporadic marketing requirements) use us in this way, dipping in and out as the need arises. We’re equally happy with a single task as we are with multiple engagements.

How we work

Delivering effective change is all about working effectively and efficiently with each other and with our clients.

We believe ideas can come from anybody and our fluid agency structure gives everyone freedom to contribute, whatever their role. It also helps us build relationships with clients and protect their interests.

To keep things truly collaborative, every client has a dedicated agency team - like-minded specialists who are on your side and enthusiastic about your brand and projects.

We have a whole range of collaborative working arrangements with our clients and the longer the relationship, the more insight we gain in how to add value. Perhaps that’s why many of our clients stay with Chaos for so long.