Telesales Agency

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The UK has over 300 telesales companies, ranging from smaller agencies of around 5-10 employees, up to larger telesales companies that have over 100 staff.  

We can help you find the right agency for you.

It is an outbound lead generation service and is used primarily for selling over the phone (hence the insert ‘sales’).

Finding an agency is easy with the internet, however finding the right telesales agency for your business is not quite so easy, as there are so many to consider.

What Is Telesales And Why Is It Important?

Telesales requires selling your businesses’ products or services over the phone. It can be extremely effective in staying ahead in today’s competitive business environment as it can help you to:

• Generate sales leads and increase sales
• Achieve profit targets
• Advertise your products or services regardless of distance
• Increase brand awareness
• Provide customer service
• Perform market research
• Be more engaging and direct as a brand

Telesales training will ensure good productive staff members that can produce results.

Is Telesales The Same As Telemarketing

This is often asked, is telesales and telemarketing are not just the same thing?

They are actually different.  Both are telephone based forms of marketing, but the clue is in the name.

• Telesales – This is when a salesperson is trying to sell an actual product or service over the phone.  This is when the customer gives their credit card information to buy an actual product from the sales person.
• Telemarketing – This is when a sales person is calling up to find some information, generate a meeting, do some market research.  No payment is taken over the phone, but there is an objective.

There are more telemarketing companies in the UK than there are telesales, since telesales has been somewhat replaced by digital marketing.  People buying products and services over the internet have made telesales less popular than it was 20 years ago.

Is There A Negative Stigma To Telesales?

Many businesses decide to take on telesales themselves.  They employ an in-house team or do not hire the right agency which is why their cold calling can be annoying and frustrating for potential customers.

Creating a negative impression of your brand in this way can be damaging and the number of businesses continuing to do this wrong aren’t helping in changing perceptions.

However, companies who specialise in telesales do so for their skills, training and experience.  

They know the art of persuasion, have a proven track record and have strict performance targets and standards.  

The right telesales company could bring you dramatic results when it comes to boosting your business which you’ll be able to monitor and oversee.

The industry that has possibly given telesales a bad reputation is double glazing.  In the days before mobile phones, a telesales call would come in just as dinner is being served, or as the children are going to bed.  This is actually more telemarketing than telesales as the sales person is trying to generate a meeting.

5 things to ask a telesales agency

1. What experience does your team have?
2. Have you done calling for any other company within my sector?
3. What about marketing data?
4. What differentiates you from other agencies?
5. Are there any additional costs I should be aware of when it comes to my campaign? 

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