Miller Heiman Group has historically been recognised as one of the largest training companies in the world, but is quickly becoming one of the most prolific business solutions provider in sales and service performance.

Miller Heiman Group is backed by more than 150 years of experience and performance.

Our Be Ready Solutions offer more sales- and customer service-based solutions than anyone in the industry, and empower people across the entire organisation to perform at peak potential by bringing game-changing insight to sales performance and customer experience.

This allows you to build and sustain a successful, customer-focused organisation that drives profitable revenue and top-line growth on a global scale.

In today’s competitive sales landscape, sales executives need to continuously reinvent and transform their organisations. Even more, companies must be structured to meet and exceed growing customer expectations. Miller Heiman Group’s executive consultants use a research-based diagnostic framework, Sales System CQ, to analyse, diagnose and transform your sales organisation.

Transforming your sales organisation does more than demonstrate your organisation’s willingness to adapt to the changing sales landscape. It also allows you to attract and retain top talent, uncover new revenue streams and ensure your organisation is consistently aligned to meet business objectives.

Our talents lies in our understanding of the art and science of sales. With more than 40 years of experience, our ability to develop sellers who meet the changing expectations of today’s buyers is unparalleled.

Rely on us to equip your sellers with the behaviours and strategies they need to engage more buyers, provide exceptional customer experiences and win more deals.

With unprecedented disruption and increasing complexity in buying cycles, Miller Heiman Group’s sales training programmes transform sales performance.

Backed by research that demonstrates what works for sellers, our sales training programmes continue to produce successful sales leaders.From developing hunters and farmers to onboarding new team members, our broad portfolio of sales training courses creates an optimal learning path for every team.

Miller Heiman Group’s approach and methodology is simple and pragmatic, driving immediate changes in seller behaviour and performance.

Miller Heiman Group’s 40 years of proven methodology and skills training are the bedrock of successful organisations around the world. Miller Heiman Group’s sales training, consulting, and technology empowered sales organisations to better manage their opportunities, grow relationships, improve the customer experience, and replicate winning behaviours at scale through Miller Heiman Group’s CRM enablement technology, Scout – now Korn Ferry Sell.

Under the Korn Ferry umbrella, we now offer unparalleled organisational alignment and on-the-ground execution to help our clients build world-class sales and service teams to transform their sales performance and customer experience.

Why Korn Ferry acquired Miller Heiman Group

The biggest obstacle facing sales organisations today is sales talent. Buyers are getting better at buying faster than sellers are getting better at selling. Customers have more buying power and insight than ever before, and they’re relying less on sales reps for information, turning to them only when they’ve already made a buying decision. As a result, the number of sales reps making quota has dropped by 10% over the last five years, and only 16% of organisations believe they have the sales talent they need to succeed in the future.

With traditional sales engagements less viable than ever, organisations need to focus on two things: alignment, which is Korn Ferry’s strength, and execution, which is Miller Heiman Group’s core competency. Our integrated solution aligns your sales team, using proprietary assessments to ensure that you have the right roles, people, and channels deployed to the right market segments—along with the right incentive programs to motivate your sellers. Then we improve your execution using Miller Heiman Group’s market-leading sales training programs, along with coaching and reinforcement, to execute the methodology with precision and ensure your salespeople differentiate themselves and your solutions by adding greater value than the competition.