Unity 4 are a telemarketing company based in The Midlands. 

We believe in the power of conversations to do good for people and business. 

We empower people to get better outcomes – from putting data into peoples’ hands so they can make informed decisions to enabling people to work in new ways that suit today’s lifestyles.

We’re using technology to create more options for how to connect the right people, the right way at the right time.

It’s all about giving businesses the choices they need to get the best outcomes. 

The arrival of cloud computing solutions for the contact centre industry means that the days of massive capital investment and costly maintenance contracts is now a thing of the past.

With the RapportCMS platform you pay for what you use based on your month to month requirements.

We pioneered work-from-home agent teams, and that means that our agents
are mostly: 

• More age diverse  
• More educated (75% Tertiary educated)
• More experience (85% have had prior sales/fundraising experience)
• More Loyal, they tend to stay with us – we have less than 5% staff turnover p.a

Unity4 has now had over 20 years’ experience working with clients across various industry verticles. 

Client’s Unity4 account handling function is dedicated to be your voice within our shop focusing efforts to ensure that all our knowledge and resources are harnessed to generate the outcomes so vital for success encompassing both quantitative and qualitative measurement.  

Many of our Client Service Managers come from fundraising and sales backgrounds. You can have the confidence will have confidence that they understand the indepth challenges you face, and apply Unity4’s insight tools and collective experience to direct your calling.  

We Offer:  

• Practical knowledge and experience:  Our team will identify the best way to implement and manage ongoing tele-fundraising programs with thoughts around approach, messaging, timing of touch points the lead journey, not just with the phone calls but with other channels including email and SMS.
• Technical Expertise: Our tenured IT team are apply their experience collaboratively with your team to design best practice Unity4 methodologies and the technical tools to deliver the outcomes both in revenue and cost of sale perspectives. â€¯
• Regular Collaboration: Unity4 maintains open lines of communications with our clients. We also are committed to a regime of more formal regular contact to provide thorough updates. update meetings. 
• The Weekly Work In Progress (WIP): the Unity4 Client Service Manager and you’re the client program manager meet either on the phone or in person, with at least one face to face per month. Unity4 will provide the review material pack covering off actions, latest reporting and results, comments, feedback.   
• Quarterly review: Involving the Unity4 Client Service Manager, General Manager face to face to meeting to review the previous quarter results to budget, feedback, comments, areas for improvement and strategy for the upcoming quarter.   â€¯

We look at data differently than other performance marketers – we are genuinely trying to match consumers to products and causes they believe in.

Finding new customers is hard, and we can help you start the conversation with the right person, at the right time, and we do this by looking at which consumers and potential new clients will fit with your offer.  

We use the full suite of digital traffic sources to find those potential new customers, whilst also using 11+ years of experience to convert initial interest to a sale. 

We provide fresh, geo-targeted consumer records to support:  

• Mail Campaigns  
• Low-cost calling campaigns  

We take consented consumers who have signed up to receive 3rd party offers, and we profile them based on which clients and offers they have engaged with previously, as well as geo-demographic and (self-reported) household income and other key pieces of information they share.  

We then run them through our proprietary data-management system, Membrain, to make them as accurate and responsive as possible.  

We have over 5 million records with rich datapoints to help you drive outstanding Direct Marketing outcomes.