Senior Response Ltd. Is one of the UK’s first and only Client Contact Management Service dedicated to the over-50s market. Currently 58% of our staff are over 50, with 17% above the retirement age. This dynamic we find enables our teams to build trust, show empathy, and have quality conversations with our client’s customers. Trading since 2001, and based in Solihull West Midlands, we manage client contact communication, by phone( inbound and Outbound call handling), SMS, email, post and webchat on behalf of our clients. Our team of enthusiastic and mature agents remains to this day, the foundation of our business. Nearly 20% of our staff have been with us for over a decade with an average tenure across the business of 6 years. We are members of the Silver Marketing Association and are FCA authorised for regulated products and services.