ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

ESA Retail helps clients to better understand their customers by offering a range of services such as real time customer feedback, in-depth customer satisfaction surveys and integrated customer experience programmes. We have the experience to help you decide which approach and survey method will best achieve your customer survey requirements.

We manage large amounts of information very quickly, delivering analysis and advice that enables our clients to improve the customer experience and thereby increase customer demand.

ESA is one of the leading mystery shopping companies in the UK and Ireland. We have extensive fieldwork capability through our team of over 15,000 mystery shoppers, our executive teams have many years’ collective experience in managing projects across a range of markets and we employ industry leading technology for data collection and reporting.

With over 80% of retail sales made in store ESA Retail helps you find out the key drivers of demand and take action to improve your performance. Collecting more than 1 Million facts every week, ESA Retail is the largest provider of in-store information in the UK and Ireland and our reach extends to 200+ countries.