ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

ESA is one of the leading mystery shopping companies in the UK and Ireland. We have extensive fieldwork capability through our team of over 15,000 mystery shoppers, our executive teams have many years’ collective experience in managing projects across a range of markets and we employ industry leading technology for data collection and reporting.

ESA Retail helps clients to better understand their customers by offering a range of services such as real time customer feedback, in-depth customer satisfaction surveys and integrated customer experience programmes. We have the experience to help you decide which approach and survey method will best achieve your customer survey requirements.

We manage large amounts of information very quickly, delivering analysis and advice that enables our clients to improve the customer experience and thereby increase customer demand.

With a UK and Ireland field team of over 15,000 supported by best in class field management systems and collection technology, ESA Retail offers a comprehensive range of data collection services.

Our experienced team will advise on all aspects of data collection from set up, to capture and delivery and will help you choose the best method for the job in hand.

We offer Global reach via our partner agency network and the International Mystery Shopping Alliance and our project teams are experienced in managing multi country data collection studies.