Graham Phelps can provide high-quality business skills courses, with proven content and great results.

Topics include all aspects of sales, customer service, management, leadership and commercial skills.  Skills and techniques to create, develop and close business opportunities using a customer-focused approach and a value-based (not price-led) proposition. Two-day in-house training course with follow-up review workshop.

“Value-based selling is about adding value through the way you sell, helping the customer make a quicker decision with more certainty and enjoying the process as well.”

This is the flagship of sales skills development training courses. Combining all the biggest and best sales training concepts and ideas into one new, easy to use set of strategies, set-pieces and skills. This includes topics such as consultative selling, solution selling, SPIN, Wilson learning, Sandler complex selling, sales process mapping, benefit and improvement models, strategic, customer-focused, value-based not price led, up selling, cross selling and more.  A practical and interactive workshop that explores the most popular most effective advanced negotiation skills, strategies, principles and tactics.

At the heart of this training is the premise that business negotiations, whether you are selling or buying, are inevitable. However, where possible they should be planned for or avoided and their impact minimised. Where this cannot be done, the primary and secondary stages of negotiation should be performed and should serve to reinforce value, agree minor concessions leaving the final negotiation to more senior ‘deal makers’ around one or two key issues.